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Support


Sports API Hub includes dedicated email support for all licensed customers. The Support page in your WordPress admin provides a quick way to submit a ticket with automatic system information collection.

This page covers license-related support. For general technical troubleshooting (import errors, display issues, API connections), see the Troubleshooting section.

Submitting a Support Ticket

Navigate to Sports API Hub > Support in your WordPress admin. This page has everything you need to send a support request.

Sports API Hub Support page showing Create Premium Ticket section with email details, support hours, and System Info panel

Step-by-Step

  1. Copy the To address — click the copy button next to the support email
  2. Copy the Subject line — pre-formatted with your site URL for faster identification
  3. Copy System Info — click Copy in the System Info section (this collects plugin version, WordPress/PHP versions, timezone, database info, and active plugins automatically)
  4. Open your email client — paste the To address, Subject, and System Info into a new email
  5. Describe your issue — write a clear description of the problem (see tips below)
  6. Send

What to Include in Your Ticket

ItemRequired?Why It Helps
System InfoYesAuto-collected environment details for faster diagnosis
Error messageYesExact text or screenshot of the error
License key (or last 4 characters)RecommendedIdentifies your account for license-specific issues
Steps to reproduceRecommendedHelps recreate the issue on our end
ScreenshotHelpfulVisual context, especially for UI-related problems

Support Hours

DayHours (CEST / GMT+2)
Monday – Friday09:00 – 17:00
Weekends & HolidaysNext business day

Response time: Within 48 hours on business days. Most tickets are answered within 24 hours.

🔑 License-Specific Support Topics

These are the most common license-related questions we handle:

Activation Problems

If your license key is not accepted during activation, double-check for extra spaces when pasting. If the problem persists, include your license key (or its last 4 characters) in the ticket so we can verify it on our end.

“Site Limit Reached” Error

Each license allows activation on up to 2 websites (localhost sites are unlimited). If you see this error, you may have the plugin activated on old sites you no longer use. You can deactivate unused sites from your account, or contact support to have them released.

License Transfer Between Sites

To move your license to a different site, deactivate it on the current site first, then activate on the new one. If you no longer have access to the old site, contact support with both the old and new site URLs.

Expired License

When a monthly license expires, plugin features are blocked until renewed. Annual and Lifetime licenses keep all features working but lose access to updates and support. Renew from your account at anwp.pro/my-account to restore full access.

Renewal Issues

If automatic renewal fails (expired card, payment declined), you will receive an email notification. Log in to your account to update payment details and manually renew.

🏠 Account Management

Your account at anwp.pro/my-account is the central place to manage your subscription:

  • License keys — view and copy your active keys
  • Site activations — see which sites are using your license
  • Download history — download current and previous plugin versions
  • Billing — update payment methods and view invoices

System Info

The System Info section on the Support page automatically collects technical details about your WordPress installation. This helps support diagnose issues without back-and-forth questions about your environment.

Information collected includes:

  • Plugin version and database version
  • WordPress version and PHP version
  • Timezone and locale settings
  • Database table status
  • Active plugins list
  • API configuration summary (provider, selected sports — no API keys are included)

Your API Key Is Never Shared

System Info does not include your RapidAPI key or any sensitive credentials. It only collects non-sensitive environment details needed for troubleshooting.

Tips for Faster Resolution

  1. Always include System Info — saves at least one round of back-and-forth
  2. Quote the exact error message — “License activation failed: Site limit reached” is better than “it didn’t work”
  3. Mention recent changes — “I just migrated from example.com to newsite.com” gives immediate context
  4. Include your license key (or last 4 characters) — lets us look up your account quickly
  5. One issue per ticket — easier to track and resolve

General Technical Issues?

For import errors, display problems, API connection issues, and other technical troubleshooting, visit the Troubleshooting section first. Many common issues have documented solutions that can save you time.

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